Help Desk Opportunity!

We are seeking a Help Desk Support Specialist to join our global client's team in Rochelle Park, NJ on a full-time, permanent basis.  You will resolve Tier 2 computer-related issues for your clients via phone, email, and / or remote access.
Responsibilities:

• Provide technical assistance with computer hardware and software including wired and wireless networking issues.
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions

Qualifications:

• Previous employment experience in Tier 2 Tech Support (2-4 yrs.)
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Associates degree, technical school diploma, or 2 years of college in a technology field of study
• Prior support of clients using Windows 10 and MS Office 2016
• Excellent oral and written communication skills
• Knowledge of issues related to mobile devices

Candidates must reside within reasonable commuting range of Rochelle Park NJ.  Must be immediately eligible to work in the U.S. without sponsorship.
​Resumes to harold@smartstaff.jobs or call Harold levin at 908-508-0300.