This past Saturday, I visited one of the big box home centers to take advantage of their very large garden shop. The area was swarming with shoppers and a significant number of workers. While picking out some plants, I heard the garden shop manager tell one of her team members that his goal for the day was to make sure every customer who approached him was personally walked to whatever product they were looking for and to page her if he was stumped by a question. That type of old fashioned customer service is a rarity any more and I salute them.
No matter what field you work in, whoever benefits from your efforts is your customer. Always remember to treat them as if they were the last customer on earth and do everything you can to retain them as your customer. The simple fact is that many of us would struggle if we did not build a high level of customer loyalty.
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